Introduction

There are cases when the SheetKraft web site is in accessible. This could be because of several reasons. Although all such reasons cannot be covered in its entirety, this document aims to list out a few important checks that can be done in order to fix the issues.

Nomenclature 

Web Server – The server in which website is hosted

App Server – The server in which the Application is running. In this case where the SheetkraftActivityRunner is installed

Database Server – The server in which the database is hosted

Troubleshooting When Website is Down

When the Sheetkarft website is inaccessible perform the below steps.

1.  Check whether the system form which one is trying to access the website has access to the internet or connected the required network

2.  Check the IIS Manager

•  Open the IIS Manager in the web server and navigate to the Sheetkraft website from the options available in the top left menu (Highlighted in the below Screenshot - 1). Check whether the SheetKarft website is running in the Manage Website (as highlighted in the screenshot - 2). If it is already Stopped then Start it else Restart the website

•  Ensure that the Default website if present is stopped

• From the top left menu in IIS navigate to the Application Pools and Start the SheetKarftAppPool if it is already Stopped else Recycle it (as highlighted in screenshot – 3)

• Ensure that the DefaultAppPool if present should be Stopped

• Check whether the website is accessible

3.  Check the SheetkraftActivityRunner status

•  If fixing the IIS Manager couldn’t solve the issue check the SheetkraftActivityRunner status

• Open the Services in the App server, select the SheetkraftActivityRunner service, right click the mouse and select Restart option to restart the SheetkraftActivityRunner (as highlighted in the screenshot below)

• If the SheetkraftActivityRunner service failed to restart then open the Task Manager and navigate to the Details tab and select the ActivityRunner.exe and click End Task (as shown in below screenshot)

• Then navigate to the Services tab in Task manager and start the SheetkraftActivityRunner from there by right clicking the mouse and selecting the Start option 

4.  If the issue is not resolved after performing the above steps, then check the latest web.log file (The log file can be found in the following folder “D/SK_Server/Logs”) for any errors.